In accordance with the provisions of the Colombian Consumer Statute, EMEBE will proceed to accept returns of purchased products that are defective and/or whose quality deficiency is not suitable for the use for which it is intended, in accordance with the parameters of the guarantees granted by the respective producer. EMEBE will have 30 business days to make the changes and/or returns, which will be counted from the moment the customer submits their claim (no more than 30 calendar days). In the previous events, the shipping costs will be assumed by EMEBE
For products that do not have a guarantee, EMEBE will, at its discretion, proceed with their change or accept their return. EMEBE will only be obliged to accept changes or returns of products with a guarantee or when at the time of delivery of the respective product it is determined that it does not correspond to the characteristics with which it is displayed on the website, or that it is damaged. Whenever the request for change or return is submitted for reasons not attributable to EMEBE , the credit that will be granted for the respective change or return will be of the net value, not including the value of transportation, insurance and taxes generated, which must be be assumed by the Client. In case of a change or a return of the order by EMEBE , the Client will be notified at first by email, if there is no response within a period of five (5) business days, the contact telephone number indicated to the time of registration.
Claims for warranty, change and/or return may be made by the Client through the mail: somosemebe@gmail.com , with a maximum period of 30 calendar days.